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RMA 800 or MemoryStore We certainly apologize for the problem and will be happy to replace the memory for you. Please send that memory back to us at: 1-800-4Memory.com 130 Corporate Drive Montgomeryville, PA 18936 Be sure to write "RMA # 82000E" on the outside of the package for fastest processing. Also, please enclose a photocopy of the packing slip (if available). Once we have received the memory back, we will automatically send out the replacement memory. Thank you. RMA Amazon We certainly apologize for the problem and will be happy to replace the memory for you. Please send that memory back to us at: Dataram Inc. 4275 County Line Rd #211 Chalfont, PA 18914 Be sure to write "RMA # 82000E" on the outside of the package for fastest processing. Also, please enclose a photocopy of the packing slip (if available). Once we have received the memory back, we will automatically send out the replacement memory. Thank you. |
Advance Replacement - Defective We certainly apologize for the problem and will be sending 1 replacement module tomorrow, May 22, 2017. Inside the new shipment, you should find a pre-paid return shipping label you can use to send back the failed module. All we ask is that you get it back to us within 30 days. Thank you. We will send you the new tracking number once we have it available. Advance Replacement - Wrong We certainly apologize for the problem and will be sending the correct memory tomorrow, May 22, 2017. Inside the new shipment, you should find a pre-paid return shipping label you can use to send back the incorrect memory. All we ask is that you get it back to us within 30 days. Thank you. We will send you the new tracking number once we have it available. Send Back Matched Set Because this memory is always installed in matched sets of 2, we would like to receive the defective module PLUS one other one back. This allows us to send you a new matched pair. Return Tracking Provided Thank you for that information. We have noted the tracking number in our records. Initiate a Return in Amazon When you sign into Amazon, hover the mouse over “Your Account” then select “Your Orders” on the menu that appears. Find your purchase in that list, then click on the “Return or replace items” button to initiate the return. Waive Restocking Fee with Purchase We can accept the incorrect memory back for refund with a 15% restocking fee. HOWEVER, if you do purchase the replacement memory from us (specifically DATARAM in the list of sellers in the listing) by the time we process your return, we will gladly waive the restocking fee on the purchase price of the returned product. |